Merchandise Return Policy
At Pilot Mall, we want you to be 100% satisfied with your gear. If you change your mind, we offer flexible options to ensure you get what you need for the cockpit.
1. Return Options & Shipping
You have 30 days from your purchase date to initiate a return.
- Exchanges & Store Credit: FREE return shipping within the Continental US. (Excluding Flight Sim hardware, Luggage, and Oversized items).
- Refunds to Original Payment: You are responsible for return shipping costs. Original shipping and handling fees are non-refundable.
2. How to Start Your Return
To ensure your refund is processed quickly, you must obtain a Return Merchandise Authorization (RMA) number.
- Request an RMA: Contact Us within 30 days of purchase.
- Ship Promptly: Your return must be postmarked within 7 business days of receiving your RMA.
- Condition: Items must be in new, resalable condition with original packaging, UPC codes, manuals, and all accessories included.
3. Category-Specific Exceptions
Certain items have unique return requirements due to their nature:
| Category | Return Policy |
|---|---|
| Charts & Dated Material | FAA charts are non-returnable due to time-sensitivity. |
| Custom & Made-to-Order | Custom plaques, signs, and cockpit posters are non-returnable. |
| Flight Sim Hardware | Non-defective opened hardware is subject to a 25% restocking fee. |
| Liquidation Items | Items marked "LIQUIDATION PRICING" are final sale. |
| Pilot Shirts | Must be folded and tagged. $5.00 fee if not in original packaging. Worn/washed shirts are non-returnable. |
| Radio Control (RC) | Non-returnable once the box is opened. Contact the manufacturer for warranty. |
| Software & Digital | Must be unopened. Digital codes are non-returnable. |
Important Notes
- Promotional Items: If your order included a free promotional item, it must be returned with the merchandise to receive a full refund.
- Damages & Shortages: Please inspect your order immediately. Claims for damage or missing items must be made within 48 hours of delivery.
- Unauthorized Returns: Packages sent without a valid RMA number will not be accepted.
