Orders for merchandise in stock in our Georgia warehouse typically ship same-day if ordered by our 3:00 PM Eastern Time Cutoff. We offer numerous shipping options based on the speed of delivery that you require.
If we are experiencing a high volume of orders, shipments may be delayed. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping rates and delivery estimates for your order will be calculated and displayed at checkout. You will be prompted to select your desired shipping method at that time. Delivery estimates are quoted in business days.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
On Display to Order (ODO)
Items On Display to Order, like Aeroplane Apparel Company T-Shirts are printed in-house. The typical lead time is 24-48 hours for printing, but many can be made while you wait.
On Display to Order items purchased in-store ship for free via our standard 5-7 Day Shipping option.
Customs, Duties and Taxes
PilotMall.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
All claims for damage, errors, or shortages of the merchandise delivered must be made within 48 hours from delivery of the merchandise.
For international orders, customers are responsible for all return shiping fees.
If you have any questions about this Policy, please contact us:
- By email: Contact Form
- By mail: 23 Kelli Clark Ct SE. Cartersville, GA 30121, United States
- By phone: (678) 335-2400